Product Support for when you need it
Omnicell’s mission is to be your most trusted partner for medication and supply management. Building that trust starts with ensuring Omnicell technology stays up and running. We offer many convenient ways to get the product and technical support you need, when you need it.
For general Omnicell or SureMed enquiries and product demonstrations, please fill out a contact us form here and we will respond shortly.
If you require technical support, please submit your request to SureMed for community pharmacy or Meditec hospital pharmacy.
Learn more about SureMed Products including blister cards and SureMed X DAA software.
For existing customers using SureMed with a technical support request and wanting to upgrade to SureMed X, please lodge a ticket through the SureMed portal below.
In Australia, we have partnered with Meditec Pharmacy Automation to distribute Omnicell hospital solutions. As a trusted partner, Meditec provides Omnicell support to customers.
Meditec Website
Medication and Supply Solutions
OmniCenter Platform Solutions
SupportBusiness Partner: Meditec Pharmacy AutomationPhone: (03) 9894 4766Website: Meditec.com.au
- Anesthesia Workstation
- Anywhere RN Remote Medication Management
- Electronic Medication Drawer (EDM)
- Omnicell Interface Service (OIS)
- Omnicell Analytics
- Omnicell Automated Dispensing Cabinets (ADC)
- OmniLinkRx Medication Order Management
- OptiFlex Procedure Systems
Central Pharmacy IV Compounding Solutions
IV Workflow Solutions
- IVX Cloud
- IVX Workflow
IV Robotic Solutions
SupportBusiness Partner: Meditec Pharmacy AutomationPhone: (03) 9894 4766Website: Meditec.com.au
- i.v.STATION
- i.v.STATION ONCO
Central Pharmacy Dispensing Solutions
OmniCenter Platform Solutions
- Controlled Substance Manager (CSM)
Connect-Rx Platform Solutions
SupportBusiness Partner: Meditec Pharmacy AutomationPhone: (03) 9894 4766Website: Meditec.com.au
- Performance Center
- Robot-Rx Central Pharmacy Robotic System
SureMed Solutions
Robotic Dispensing
- Medimat Robotic Dispensing Solution
SureMed DAA Software
- SureMed X DAA software
- SureMed Clear
- SureMed Perforated
- Bi-Fold Cards
- Tri-Fold Cards
- Deblisterer DB500
