Omnicell’s Response to Coronavirus (COVID-19)

Unprecedented times require unprecedented partnership. Omnicell is committed to supporting you throughout the COVID-19 pandemic.

Keeping in mind our role in the healthcare industry, we are closely monitoring the coronavirus (COVID-19) situation and taking steps to help prevent the spread of the virus. The health and well-being of our customers, patients, and employees is our top priority, and we are working collaboratively to ensure quality healthcare for everyone, while doing our part to limit spread of COVID-19.

Recognising you are on the front lines of the COVID-19 pandemic, we are accelerating business operations to ensure continuity and help you deliver the best possible care.  

We continue to closely monitor this evolving situation and will share ongoing updates to this page.

March 30, 2020

Letter to Customers from Randall Lipps, Chairman, President, CEO, and Founder:

These are unprecedented times. The swift impact that coronavirus (COVID-19) has had on our personal and professional lives is staggering. However, your response to this crisis on the front lines is nothing short of heroic. On behalf of the entire Omnicell team, thank you for your extreme commitment and tireless efforts.

Omnicell is operating at full strength and we are standing by you in the fight against this pandemic. Over the past few weeks, our teams have mobilised to support your critical needs, while protecting the health and safety of our employees and ensuring business continuity. I cannot stress enough that supporting you during this critical time is our top priority.

Please read my full message to learn more about the actions we’ve taken to support you during this critical time.

Customer Support

Product Support

Many technical issues can be handled through our remote service capabilities, including tele- and videoconferencing and remote repairs through our remote diagnostics. This reduces the need for the number of personnel entering your facility.

Our Technical Service team are available to support emergency dispatches, but our teams will try to use remote service options before making the decision to travel on-site. Should we need to come to your facility, they will follow all health system infection control procedures and will utilise appropriate personal protection equipment and disinfection during the service process to protect themselves, patients, and healthcare workers. If your service request is not urgent, we encourage you to postpone until a later date.


We continue to work with our customers to understand safeguards they have in place and how we can best assist them in a safe manner. Our team is available to support ongoing and new implementation projects. For facilities that are restricting visitors, we are able to remotely support implementation projects through a variety of technologies, including teleconferencing, video collaboration, and software installation through vSuite.

Supply Chain

Our manufacturing and supply chain teams have enacted business continuity plans and do not presently anticipate any supply interruption.

Customer Policies

We are continuing to follow established infection control protocols and procedures for customer on-site visits.

Equipment Cleaning

Automated Dispensing Systems are one of the most-used pieces of equipment in your health system. Following our established, comprehensive cleaning procedures supports safe operation of your equipment, and we encourage you to continue to follow these procedures as part of your larger hygiene response.

Omnicell Personnel

Omnicell’s Pandemic Response Team has established procedures and protocols for our employees designed to mitigate risk of exposure to the virus and potential impact on business operations. We continue to reinforce established health and safety guidelines, and are following the guidance of  local and state public health departments. More details about our internal response are available upon request.


We are prioritising travel that is essential to implementations and support, while prohibiting non-essential travel. 


We are leveraging remote communication technology and have suspended participation in group meetings and events.

Flexible Work Arrangements

We have implemented work from home and alternative scheduling procedures, where applicable, in accordance with government guidelines.

Active Self-Screening

We have instructed employees to follow government guidelines to self-monitor and in case of symptoms, to contact their healthcare provider and self-quarantine, if directed.

We are taking all the necessary steps to minimise interruption to business while protecting the safety of our employees, and are addressing new developments as they occur. We are committed to supporting you through this difficult time. 

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